If you find you purchase is unsuitable for any reason we will exchange it or refund the cost. To enable us to do this please write a letter explaining your reasons and send it back to us within 28 days. We can only accept returns if you:
Enclose the original purchase receipt
Return all original packaging and labelling
Ensure the product is in new and unused condition
Specify clearly REFUND or EXCHANGE
If you find a fault with a new product please return it to us within 28 days and write a note explaining what is wrong. You should still enclose the original receipt and all packaging. We will exchange the item or refund the full cost, including any delivery charges incurred, where appropriate.
When returning faulty goods be aware that items are returned to supplier and any refunds or exchanges may take up to 10 working days.
Tips: We recommend that all items be returned either by SPECIAL or RECORDED delivery with adequate insurance and make a note of the tracking number. Also put sender details on the reverse of returned goods.
You can return goods you have purchased, as long as they are returned in a new and unused condition. We do ask for proof of purchase and that the goods are returned within 28 days of purchase.
Refunds of postage will only be paid for the return of faulty goods.
Rope / Wire / Rigging / Hardware - Returns Policy
Please note that for your safety we are unable to exchange or issue a refund for any new and unused equipment once it has left our premises. Please bear this in mind before you make your purchase. (This does not affect your statutory rights)